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Elevate Your Legal Service with ScaleLegal's Client Experience Advisory

Meet your legal clients needs at every touch point and solve problems before they occur to achieve increased revenues and client satisfaction. 

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Legal Client Interaction Services

For the discerning solo attorney or law firm owner, pre-empting client challenges is crucial. We help you design a client experience that pinpoints and mitigate client pain points, ensuring a smooth legal journey. Partner with ScaleLegal to provide an exceptional client experience that builds trust and lasting loyalty.

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Proactively Addressing Legal Clients' Concerns with Precision

We craft intelligent client pathways that preemptively address concerns and revolutionize client interactions. By collaborating closely with law practices, we gain a holistic view of the client experience, from the initial consultation to case resolution.

Cutting-edge Client Experience Creation

Today's legal clients expect consistent accessibility and personalized attention that reflects a deep understanding of their unique needs. This standard of care is not simply a hallmark of premium service—it's what clients demand.


ScaleLegal meets these client demands with adaptive, client experience strategies that span geographic locations and practice areas. We anticipate and dissolve potential client issues through strategic foresight and data-guided insights. Our proactive support empowers attorneys to concentrate on their legal expertise, while we seamlessly manage the client journey.

CX-Mapping

Map

We help you map out and analyze your client's journey, providing a clear, actionable view of the client experience.


CX-Personalization

Personalize

Construct detailed client profiles that reflect the diverse needs and behaviors of your clientele.



CX-Impact-Mapping

Impact

Identify key client interactions and craft strategies that resonate with your client's expectations and legal needs.

CX-Implementation

Implement

Transform insights into strategic actions through guided discussions and defined priorities.


 

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Why Client Experience is Important to Firm Revenue? 

Delivering an exceptional client experience is now an imperative for solo attorneys and law firm owners looking to excel and fuel practice growth in the competitive legal sector. When clients are unhappy with their experience with your firm, they are significantly less likely to refer your legal practice to family, friends and colleagues. Read below how working with ScaleLegal matters for your law business. 

Stand out from competitors

Our CMO service give small law firms an edge, outshining competitors. With firms focusing on client care outperforming rivals by 80%, we guide you in resolving client issues efficiently. Become the leader in your geographic market and practice area. 

stand-out-from-competition
client-loyalty

Cultivate Client Loyalty

Investing in client satisfaction is key; creating a satisfied client helps reduce the cost of acquiring new PNCs—up to 25 times less. ScaleLegal's Strategy Catalyst for law firms helps you create a client experience that nurtures loyalty and cuts acquisition costs.

Drive Firm Revenue Growth

Our expert client experience Strategy Catalyst, positions law firms to build loyalty and boost revenue. Surveys indicate that legal clients will provide referrals 86% of the time when they had a great experience themselves. 

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Stellar-brand-reputation

Establish a Stellar Brand Reputation

With stellar client experiences, driven by our  strategy catalyst, law firms enjoy powerful referrals and rave online feedback, establishing a robust, trust-worthy brand that draws new clientele.

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Last Updated: 1/2023

The ScaleLegal Guarantee

Our guarantee is straightforward: if you decide to work with ScaleLegal, and within the first month that we're not the right fit, you'll receive a full refund, no questions asked. Our aim is to support your law firm in becoming the most sought-after in your market for your practice area. We are dedicated to your firm's success and client satisfaction.

The ScaleLegal Core Values

  • We Are Problem Solvers.

  • We Strive For Full Transparency.

  • We Believe In Freedom.

  • Client Success Is At The Root of Everything We Do.